Subject: CalWeb Email usage and policy
Recently there have been emails sent to our users from outside sources that try to look like a support related issue asking you to login to webmail or fill out a form to release an email that is "on hold". These emails are Phishing/scam attempts to hijack your email account in order to be used to send Spam. We have warned about this many times, and CalWeb will never send you off to a non-CalWeb website requesting you to login or fill out a form.
PLEASE look carefully at the email, where it’s from, and if you’re going to calweb.com. This last attempt had our email from celweb.com (with an E). It’s BOGUS.
Unfortunately, over the last couple of weeks, several users have fell for these phishing emails and as a result CalWeb's mail server was used to send out spam, that then puts our mail server on a blacklist affecting our ability to send mail to some addresses. In order to avoid this, in as much as possible, we will be modifying our current email limits to make it more difficult to send large amount of spam. We will also be discontinuing some email accounts and forwarding services.
1. Current limits are 100 emails an hour, 400 per day. This limit will change to 75 emails an hour, 300 per day. If you send out more email then these limits, we recommended you use one of the free email services such as gmail.com or Microsoft mail. Those account that fall for phishing scams may have further restrictions placed on them as well.
3. Email accounts that are being forwarded to domains that are not hosted on our servers will be discontinued.
4. We will be implementing a policy in order to encourage users to be vigilant when it comes to online forms as well as use STRONG passwords. If your email account is compromised, the first time the email address will be suspended for 1 day. Additional occurrences after the 1st, the account will be suspended and incur a $50 re-activation fee. CalWeb also reserves the right to permanently close email addresses or an account that continues to have spam/phishing issues.
Last, I apologize if this email sounds somewhat stern. It’s really difficult for CalWeb, as a small ISP, to offer email services when users keep falling for these phishing scams. The ‘big guys’ get a free pass when it comes to blacklisting their servers. Our server now has been listed twice within a week affecting delivery to various domains. Ultimately, if we’re unable to deliver email reliably, it may be necessary to simply no longer offer a calweb.com email.
Robert Du Gaue
CEO, CalWeb Internet Services, Inc.