Setting up my E-Mail

Supported E-Mail Software Setup Instructions

What is the incoming and outgoing mail server?
The incoming mail server is pop.calweb.com, and the outgoing mail server is smtp.calweb.com. CalWeb uses a POP3 server.
I’m not connected directly to CalWeb, and I’m having problems sending e-mail. Why?
In order to prevent our outgoing mail server from being used for sending unsolicited commercial e-mail, you must be directly connected to CalWeb to use our outgoing mail server. If you are connected outside of CalWeb's network, we recommend that you use your provider's outgoing mail server. Alternatively, you can set up your e-mail program to authenticate your CalWeb user name and password in order to send out e-mail.
Is there any way to check my e-mail through a web browser?
Yes, we have a web-based mail interface located at http://webmail.calweb.com . This will allow you to check the e-mail that is currently on CalWeb's mail server. You can even delete unwanted messages so that you don't have to download them at home. Some notes while using this interface:
  • After using the Web Mail interface, you may see a message that says "DON'T DELETE THIS MESSAGE" in your e-mail program. This message assists in the managing of your mailbox through webmail, and can be deleted by your e-mail program.
  • When you delete a message using the Web Mail interface, it goes into a Trash folder so that you can recover the message. Messages in this folder do count against your monthly disk usage average. It is recommended that you click the Empty Trash button prior to logging out of the web mail interface.

Are there any programs that will allow me to preview messages prior to downloading them?
Yes, there are several programs available that will allow you to preview your CalWeb e-mail box and delete unwanted messages. These programs work in conjunction with your regular mail program in managing your e-mail box. Some freeware or shareware programs include:

These mail programs will just read the mail headers of the messages stored on CalWeb's server, including the who the message is from, the date of the message, subject of the message, and the size of the message. You can then either delete the message or preview the actual message content prior to downloading with your regular mail program.

What is the best way to protect myself from viruses in e-mail?
The best ways to protect yourself from malicious e-mail includes:
  • Making sure that you have a good anti-virus program installed with up-to-date virus definitions.
  • Only open attachments from people that you know, and then only if you are expecting a file attachment.

My Outlook/Outlook Express used to work fine, but now it’s prompting me constantly for a password, and I’m sure I’ve entered it correctly. What’s wrong?
What you are probably experiencing is a "pop lock". Unfortunately, with the way the program is written, any error logging into the mail server is treated as a bad password.
What is a "pop lock"?
When you download e-mail from CalWeb’s mail servers, a "lock" is put on your mail account to prevent multiple e-mail programs from accessing your mail account. If you are downloading a large file attachment and accidentally lose the connection, that lock remains in place and prevents you from accessing the mail account. Pop locks automatically expire after 10 minutes of non-activity.
What is the "leave mail on server" option, and how should it be set?
Normally, your e-mail program will download the e-mail from CalWeb mail servers to your computer, and then remove the message from CalWeb’s e-mail server. By checking this option, the messages are not deleted from the server. We do not recommend that you check this option, since mail stored on our server counts as disk space used. Excessive e-mail stored on our servers may result in disk usage charges.

So, why would you want to leave the messages on the server? As an example, you want to download your CalWeb e-mail from work—just in case important messages come in, but still download all your messages at home. You set your e-mail client at work to check CalWeb’s mail servers, but have "leave messages on server" checked. Meanwhile, at home, you do not check "leave messages on server", so that all messages are downloaded onto your home computer.

Are there limitations to mail size?
Yes. Each mail message cannot exceed 5 MB in size. Because of the way mail is handled on the Internet, attachments are limited to 3 MB in size.
What is spam?
Spam is the Unsolicited Bulk Email that you get in your email box from a variety of sources, when sent in mass. In most cases, fraudulent email addresses are used to prevent reactions from irate receivers of this junk mail.

If you receive spam, the best thing to do is delete the message. The worst thing you can do is follow the removal instructions. In some cases, the removal instructions just alerts the spammers that what they have is live e-mail address, and you will receive even more junk e-mail.

For more information on spam, including what CalWeb is doing about spam, including setting up spam screening, see our Spam Information Page.

Someone just mailed me that they were going to apply a phone surcharge to use the Internet. Is this true?
This is one of the hoaxes that comes up every few months. The Federal Communications Commission has ruled that there are no plans to authorize per-minute charges to access the Internet on top of the normal phone charges. For more information about this hoax, see the Urban Legends page on the history of this e-mail hoax.
I got this e-mail about a proposed bill 602P about a proposal that the government is going to impose a 5¢ surcharge on every e-mail message sent via the Internet. Is this true?
Again, one of the hoaxes that comes up every few months. Once again, the characteristics of the e-mail are usually easy to spot:
  • The reference to 602P is bogus. US Senate bills start with a S., while US House of Representatives bills start with a H.R. (And, in case you are wondering, California Assembly bills start with A.B., while California Senate bills start with a S.B.)
  • There is no Congressman named Tony Schnell.
  • There is no law firm of Berger, Stepp and Gorman.
  • There is no such address as 216 Concorde Street in Vienna, Virginia.
  • There is no editorial in The Washingtonian.

For more details about this hoax, check out the Urban Legends page, which has more details about the history of this e-mail.

What about some of the other hoaxes out there?
You may want to check out HoaxBusters at the Computer Incident Advisory Capability and the Urban Legends page.

Comments about this FAQ? This email address is being protected from spambots. You need JavaScript enabled to view it.
Note: Links to external web sites are provided for informational purposes, and are neither endorsed nor support by CalWeb Internet Services.