To our valued Calweb customers,

We are pleased to announce that Succeed Inc. of Roseville, CA (https://succeed.net) has acquired Calweb Internet Services (https://www.calweb.com/).

First and foremost, we want to assure Calweb customers that our top priority is to continue to deliver you the highest quality products, services, and support.  We will be working to improve the Calweb services to bring you higher speeds, new features, and increased reliability.  We hope you share in our enthusiasm of our new strength as a combined company. Succeed.Net

WHAT IS CHANGING?

Billing - Invoices will now come addressed from Succeed.Net instead of Calweb and will be sent via email or postal billing as they currently are.  You will now make payments to "Succeed.Net" instead of "Calweb" to our address:

Succeed Inc.
970 Reserve Drive, Suite 160
Roseville, CA 95678

We will migrate all Calweb customers over to a new enhanced billing system Jan 1^st, 2022 that will allow customers to login and view their services, invoices, manage your account, request support, and pay their bills online. You will receive a separate email once the migration is complete explaining how to access your new online account.  Please verify that all of our contact information is correct once you have access to your online account.

Account # - In the new Succeed.Net billing system, you will be getting a new account number. Details on your account number will be present in the new online account email you will receive.

Support - Tech support is now provided by a combined team of Succeed.Net and Calweb staff.  Support hours are 8AM-5PM Monday-Friday for office staff and engineer support, after hours support is provided by a USA based call center.  We monitor our servers and networks and respond to outages 24/7/365.

Email - We will be migrating all emails accounts to our mail server that features new full featured webmail, IMAP, and full compatibility with smartphones, tablets, and all modern computer OS’s.  With the new email system you can manage your own email accounts, anti-spam, etc. We also plan to make our unique domain name assets available for new email addresses at domains we own.  We will also be increasing your included free email storage from 50MB to 500MB at no extra cost.

WHAT IS NOT CHANGING?

Your computer settings and logins, email accounts, and passwords, etc will all remain the same.  Everything should continue to work as it’s always had with some possible speed increases.  We will be moving, migrating or merging all email and web hosting services to ensure they are all on latest versions and fully patched for security.  Internet services such as DSL or Fiber will stay the same.

WHAT DO YOU NEED TO DO?

You don't need to change anything to continue to receive the same services you are receiving now.  Please update our contact information to contact us and keep an eye out for billing or other informational emails coming from Succeed.Net.  We will contact you with further emails explaining new products or services that may interest you or you can visit our website now at https://succeed.net.  You may be contacted by phone or email if we need to clarify your account information if our existing records are unclear.

If you have any questions or concerns, please feel free to call or visit us at our office.  We want to provide you with excellent service.

Best wishes,

The Succeed.Net Team 

Phone: (916) 231-1680

Support contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sales contact: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Billing contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Effective January 1^st , CalWeb Internet Services, Inc. will be part of the Succeed Inc., family of ISPs. Succeed.net's story is remarkably close to our story. They are a family owned business that started in Yuba City in 1994 and provide services throughout the Northen California valley to 1000s of businesses and residential customers. Their diverse range of products, includes wireless Internet, web hosting, VOIP phone services, managed home wifi, and more. All products will be immedaitely available to CalWeb customers!

This web page will be updated on January 1^st with additional information. All customers have been migrated to their billing system and will be processed on January 1^st through their system. Customers with credit cards will see a transaction from Succeed, Inc.  for your CalWeb services.  If you have an automated BillPay service setup or mail in payments please use this address to avoid any delays in payment processing: 

Succeed Inc.
970 Reserve Drive, Suite 160
Roseville, CA 95678