| Setting Up
My E-Mail
|
| Supported
E-Mail Software Setup Instructions |
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|
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| What
is the incoming and outgoing mail server? |
| The incoming mail server is
pop.calweb.com,
and the outgoing mail server is smtp.calweb.com.
CalWeb uses a POP3 server. |
| I’m
not connected directly to CalWeb, and I’m having problems sending
e-mail. Why? |
| In order to prevent our
outgoing mail server from being used for sending unsolicited
commercial e-mail, you must be directly connected to CalWeb to use
our outgoing mail server. If you are connected outside of CalWeb's
network, we recommend that you use your provider's outgoing mail
server. Alternatively, you can set up your e-mail program to
authenticate your CalWeb user name and password in order to send out
e-mail. |
| Is
there any way to check my e-mail through a web browser? |
Yes, we have a web-based
mail interface located at http://webmail.calweb.com
. This will allow you to check the e-mail that is currently on
CalWeb's mail server. You can even delete unwanted messages so that
you don't have to download them at home. Some notes while using this
interface:
- After using the Web
Mail interface, you may see a message that says "DON'T
DELETE THIS MESSAGE" in your e-mail program. This message
assists in the managing of your mailbox through webmail, and can
be deleted by your e-mail program.
- When you delete a
message using the Web Mail interface, it goes into a Trash
folder so that you can recover the message. Messages in this
folder do count against your monthly disk usage average. It is
recommended that you click the Empty Trash button prior
to logging out of the web mail interface.
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|
| Are
there any programs that will allow me to preview messages prior to
downloading them? |
| Yes, there are several
programs available that will allow you to preview your CalWeb e-mail
box and delete unwanted messages. These programs work in conjunction
with your regular mail program in managing your e-mail box. Some
freeware or shareware programs include:
These mail programs will
just read the mail headers of the messages stored on CalWeb's
server, including the who the message is from, the date of the
message, subject of the message, and the size of the message. You
can then either delete the message or preview the actual message
content prior to downloading with your regular mail program. |
| What
is the best way to protect myself from viruses in e-mail? |
The best ways to protect
yourself from malicious e-mail includes:
- Making sure that you
have a good anti-virus program installed with up-to-date virus
definitions.
- Only open attachments
from people that you know, and then only if you are expecting a
file attachment.
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|
| My
Outlook/Outlook Express used to work fine, but now it’s prompting
me constantly for a password, and I’m sure I’ve entered it
correctly. What’s wrong? |
| What you are probably
experiencing is a "pop lock". Unfortunately, with the way
the program is written, any error logging into the mail server is
treated as a bad password. |
| What
is a "pop lock"? |
| When you download e-mail
from CalWeb’s mail servers, a "lock" is put on your mail
account to prevent multiple e-mail programs from accessing your mail
account. If you are downloading a large file attachment and
accidentally lose the connection, that lock remains in place and
prevents you from accessing the mail account. Pop locks
automatically expire after 10 minutes of non-activity. |
| What
is the "leave mail on server" option, and how should it be
set? |
| Normally, your e-mail
program will download the e-mail from CalWeb mail servers to your
computer, and then remove the message from CalWeb’s e-mail server.
By checking this option, the messages are not deleted from the
server. We do not recommend that you check this option, since mail
stored on our server counts as disk space used. Excessive e-mail
stored on our servers may result in disk usage charges.
So, why would you want to
leave the messages on the server? As an example, you want to
download your CalWeb e-mail from work—just in case important
messages come in, but still download all your messages at home. You
set your e-mail client at work to check CalWeb’s mail servers, but
have "leave messages on server" checked. Meanwhile, at
home, you do not check "leave messages on server", so that
all messages are downloaded onto your home computer. |
| Are
there limitations to mail size? |
| Yes. Each mail message
cannot exceed 5 MB in size. Because of the way mail is handled on
the Internet, attachments are limited to 3 MB in size. |
| What
is spam? |
| Spam is the Unsolicited
Bulk Email that you get in your email box from a variety of sources,
when sent in mass. In most cases, fraudulent email addresses are
used to prevent reactions from irate receivers of this junk mail.
If you receive spam, the
best thing to do is delete the message. The worst thing you can do
is follow the removal instructions. In some cases, the removal
instructions just alerts the spammers that what they have is live
e-mail address, and you will receive even more junk e-mail.
For more information on
spam, including what CalWeb is doing about spam, including setting
up spam screening, see our Spam
Information Page. |
| Someone
just mailed me that they were going to apply a phone surcharge to
use the Internet. Is this true? |
| This is one of the hoaxes
that comes up every few months. The Federal Communications
Commission has ruled that there are no
plans to authorize per-minute charges to access the Internet on
top of the normal phone charges. For more information about this
hoax, see the Urban
Legends page on the history of this e-mail hoax. |
| I
got this e-mail about a proposed bill 602P about a proposal that the
government is going to impose a 5¢ surcharge on every e-mail
message sent via the Internet. Is this true? |
Again, one of the hoaxes
that comes up every few months. Once again, the characteristics of
the e-mail are usually easy to spot:
- The reference to 602P
is bogus. US Senate bills start with a S., while US House of
Representatives bills start with a H.R. (And, in case you are
wondering, California Assembly bills start with A.B., while
California Senate bills start with a S.B.)
- There is no Congressman
named Tony Schnell.
- There is no law firm of
Berger, Stepp and Gorman.
- There is no such
address as 216 Concorde Street in Vienna, Virginia.
- There is no editorial
in The Washingtonian.
For more details
about this hoax, check out the Urban
Legends page, which has more details about the history of this
e-mail.
|
| What
about some of the other hoaxes out there? |
| You may want to check out HoaxBusters
at the Computer
Incident Advisory Capability and the Urban
Legends page.
Comments about this FAQ? E-mail
us!
Note: Links to external web sites are provided for informational
purposes, and are neither endorsed nor support by CalWeb Internet
Services. |
Serving California Since 1993.
