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CalWeb
Internet Services
Acceptable Use Policy
This is not a
complete list, just the more common list of things that we see
abused by many.
CalWeb Internet
Services, Inc. is a part of Electric Lightwave backbone, and
we are required to adhere to their Acceptable
Use Policies.
System abuse is
strictly prohibited. CalWeb Internet Services, Inc. may
suspend or terminate service immediately without refund and
may bill for any resulting charges if the client engages in
system abuse.
The following is a
list of actions that are defined to be system abuse. This list
is non-exclusive. Any action about which there is any doubt
should be referred to CalWeb for evaluation. Actions which
constitute system abuse include, but are not limited to:
- attempting to
circumvent user authentication or security of any host,
network, or account on CalWeb systems or the Internet at
large ("cracking")
- attempting, in
any way, to interfere with or deny service to any user or
any host on the internet
- forging email or
USENET posting header information
- sending any
number of unsolicited mail messages (i.e. "junk
email, spam")
- forwarding or
posting "chain letters" (multiple forwarding) of
any type; posting inappropriate messages to USENET
newsgroups e.g., posting large numbers of unsolicted posts
indiscriminately ("spamming"), or posting
encoded binary files to USENET newsgroups not specifically
named for that purpose
- attempting to
cancel, supersede, or otherwise interfere with email or
USENET posts other than one's own
- engaging in
harassment, whether through language, frequency, or size
of messages
- using an account
at another provider to promote a CalWeb hosted web site in
an abusive manner
- using an account
to collect replies to messages sent from another provider
which violate these rules or those of that provider
- running a
program, process, or script which causes an excessive load
on CalWeb servers and thus affects the service of other
CalWeb users
Questions or
concerns about our acceptable use policy should be directed to
support@calweb.com
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| Customer
Support |
CalWeb provides
customer support regarding issues relating to connectivity,
common Internet problems, and other aspects of your CalWeb
account. Our employees strive to be as helpful as possible and
will help you with your needs within the scope of CalWeb's
services. Abusing our employees or using profanity while
speaking to a employee will not be tolerated and are terms for
immediate service termination without refund. |
| E-Mail
(SMTP) |
| Mass junk email sent
from CalWeb will result in a review of your actions,
potentially leading to account termination. Not only will you
be angering lots of people (causing us to get lots of hate
mail), you are also taxing the mail system, which was not
designed for mass marketing. Exceptions are made only for
business accounts, who hold a mailing list of people seeking
to be put on their list (and not by any other method). If in
doubt, email postmaster@calweb.com
for clarification.
CalWeb Internet
Services does not sell your e-mail address or other private
information about your account. |
| Multiple
Logins |
| Because modems are a
shared resource, only one (1) instance of your account may be
logged in to our modem bank at any given time. Duplicates are
automatically removed, with email sent both to you and to the
CalWeb staff. If we see multiple problems with duplicate
logins on an account, we will act to disable the account and
attempt to contact you about abuse on your account. In some
cases, this is because your password has either been guessed,
given out, or left where someone may see it. In others, it's
because you are sharing your account (a no-no!). |
| Excessive
Usage |
| Users who are not
paying for dedicated 24 hour service, simply are not
guaranteed to keep 24 hour connections. Unmetered users are
welcome to use the system for the duration that they are awake
and at their computer, making use of the connection. However,
"camping out" is not permitted. Sessions will be
terminated after 8-12 hours, depending on system use. Those
with dedicated connections will not see this happen. |
| Idle
Timeouts |
| Dial-up users will be
logged out after 20 minutes of no activity. Shell account
users will have each session closed after 20 minutes of no
activity, with the exception of while using "ftp" or
"ncftp", in which case the limit is pushed to 60
minutes. |
| Internet
Relay Chat (IRC) |
| If you use Internet
Relay Chat, please be aware that running bots of any kind
imposes a ban on our entire domain - your abuse, eliminates
*everyone* else at CalWeb from being able to use the given IRC
server. IRC servers are not run by CalWeb. They are run by
individuals who put a lot of time and resources into making it
all work. Please respect their wishes.
Anyone caught
running bots or other annoying software will have their
account brought under review. It's no fun to have the IRC
server owners tell us that we've "been banned again
because of one of your users". Please, make sure we don't
get those messages. |
| Newsgroups |
| Before posting to the
newsgroups, please read the messages in news.newusers.answers.
You will find many tips on etiquette for dealing with the
global Usenet community.
Posting the same
message to over 20 newsgroups is considered spam, and is
cancelled by news administrators world-wide. We honor those
cancels, as well as their decision to do such. Please keep
your posts in the relevant newsgroups only.
Minor offenses will result in a warning. Major offenses and/or
repeated minor offenses will result in account termination
without refund.
Forged messages will
result in account termination without warning or refund.
Please note that our news server keeps track of who you are
with both the ident protocol (mainly for shell account users)
as well as consulting the list of who is presently online, for
PPP customers. That information is posted directly into the
news headers. This cuts our investigation time down to a
matter of a few seconds. If you wish to post anonymously, use
one of the freely available remailers or anonymous mail
servers on the net. |
| Screen |
| (Shell account
users:) The use of "screen" is permitted at CalWeb,
however, there is a limit of 3 screen sessions.
"detaching" a process is not permitted. CalWeb will,
on an as-needed basis, remove any processes that might still
be running where the user is no longer on - be warned,
"detached" sessions and any sessions where you do
not appear to be logged in will be affected.
Screen will remain
accessible on CalWeb so long as it is not abused. |
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