IncrediMail

First Time Configuration
Adding A New Account
Verifying E-mail Account
Multiple E-mail Accounts
Spam Filtering
File Attachments
Common Issues
Message Headers
Other Links

First Time Configuration

The first time you start up IncrediMail, you will be prompted for your Gender, Age, and Country. Select the appropriate choices and click Next. An account wizard will then start up. Proceed to step 3 of Adding A New E-Mail Account .

Adding A New E-Mail Account

1. Click on Tools and select Accounts.
2. Click on Add to add a new account. An account wizard will then start up.
3. You may be asked if you want to import the settings from another e-mail program. Make sure that Let me configure settings myself is dotted and click Next.
4. You will be prompted for your name and address. Enter the following:

Your name is: Enter your name as you would like it to appear when you send out e-mail (i.e. Joe User)
Your email address: Enter your CalWeb e-mail address (i.e. This e-mail address is being protected from spambots. You need JavaScript enabled to view it )

Click Next.
5. You will then be prompted for the incoming and outgoing mail servers. Enter or verify the following:

Incoming mail server: mail.calweb.com
Outgoing mail server: smtp.calweb.com

Click Next.
6. You will be prompted for the user name and password. Enter the following:

Username: Your CalWeb user name (i.e. joeuser, no @calweb.com or .ppp)
Password: Your CalWeb password

Click Finish.
7. If necessary, click Close to close the Mail Accounts screen.

Verifying E-mail Account

1. Click on Tools and select Accounts.
2. Select the CalWeb e-mail account and select Properties.
3. Under the General tab, verify the following:

Account Name: Enter CalWeb or mail.calweb.com . (This is a friendly name used to refer to this mail account)
Display Name: The name that people will see when you send them e-mail. (i.e. Joe User)
E-mail address: Your CalWeb e-mail address (i.e. This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
Reply address: Should be left blank.

4. Click on the Servers tab and verify the following:

Incoming mail server: mail.calweb.com
Outgoing mail server: smtp.calweb.com
Username: Your CalWeb login name (i.e. joeuser, no @calweb.com or .ppp)
Password: Your CalWeb password
Log on using Secure Password Authentication should not be checked.

5. Click on the Advanced tab, and verify the following:

Outgoing Mail (POP3) is set to 25, and that "This connection requires a secure connection (SSL)" is not checked.
Incoming Mail (SMTP) is set to 110, and that "This connection requires a secure connection (SSL)" is not checked.
It is highly recommended that "Leave a copy of message on server" is not checked.

6. Click OK, then Close.

Multiple E-mail Accounts

There are two methods for handing multiple e-mail accounts using IncrediMail. The first one, using filters, is useful if you simply wish to sort through the mail. The other, Identities, is useful if two or more people have an e-mail account and use the same computer. Each identity would contain the person's inbox, outbox, and address book.

Message Rules
1. Add the account by clicking on Tools, then Accounts, then Add. (See Adding A New Mail Account )
2. While in the Internet Accounts screen, select each mail account and select Properties. Under the General tab, make sure that each Mail Account has a friendly name (i.e. Joe Smith), since IncrediMail defaults to mail.calweb.com with each account creation. Click OK to close out of each account screen. Click Close to get out of the Internet Accounts screen.
3. You will now create the folders for storing the mail. Click on File, then Folder, then New Folder. Type in a name for the Folder (i.e. Joe's Mail) and hit Enter on your keyboard. Repeat this step for each folder you want to create.
4. You will now add the message rules. Click on Tools and select Message Rules.
5. Click on Add to add a new message rule.
6. On the first line that begins with "If", click on the down arrow and select Received from account. A second pull-down menu will appear, allowing you to select the account.
7. On the second line that says "then", click on the down arrow and select Move it to. Click on the button with the three dots in it (...), select the folder where the mail is supposed to go, then click OK. Your screen should look like this:
Mail Filter
8. Click OK to close out the filter screen.
9. To create additional filters, repeat steps 5-8.
10. Click Close.

Identities
1. Click on File, then Identities, then New Identity.
2. Enter a name for this identity. Leave the password boxes blank, then click OK.
3. You will get a message saying "Identity added. Do you want to switch to IdentityName now?" Click Yes.
4. You may be prompted about the license agreement. Click I Agree.
5. You will be prompted for demographic information. Select the boxes and click Next.
6. The Internet Connection Wizard will then start. Proceed with setting up your e-mail account.

Note: To switch between identities, click on File, then Switch Identity. You may also be prompted with which identity to use when starting IncrediMail.

Spam Filtering

CalWeb employs a Spam filtering system called Spam Assassin which marks suspected Spam messages with the word *****SPAM***** in the subject line. To transfer the messages to the Deleted Items folder, follow these instructions:

1. Click on Tools and select Message Rules.
2. Click on Add to add a new rule.
3. On the first line beginning with "If", select Subject line contains from the pull-down box, then enter *****SPAM***** in the white box.
4. On the second line beginning with "then", select Delete it from the pull-down box. Your screen should look like this:
SPAM Rule
5. Click OK to save the new rule.
6. If necessary, click on the Move Up button to make the rule the first one run.
7. Click Close to close the message rules screen.

Once this filter is in place, all messages marked as spam will automatically be sent to the deleted items folder.

File Attachments

To send a file attachment
While composing a message, either click on the paperclip icon or select Insert and select File Attachment. You will be given a screen to select the file to attach. Select the file, then click Open.

NOTE: Consider the end user. Large attachments take a long time to both upload and download. Attachments larger than 3MB may be rejected by the mail server.

To open a file attachment
You will see a big paperclip. Click on the paperclip and select the file. You will receive a file attachment warning. Select Yes if you want to open the attachment. Alternatively, there is an option called "Save Attachments" that will allow you to save the file attachment to the disk.

WARNING! Many computer viruses can be transmitted through file attachments. Before opening a file attachment, be sure you know who is sending you the attachment and if you were expecting the attachment. It is recommended that you have a virus-scanning program installed and the latest anti-virus definitions installed. CalWeb is not responsible for any damage to your computer if you open an virus-infected file.

Common Issues

Message Checking Interval
Click on Tools and select Options. Click on the General tab. Make sure that "Check for new messages every" is checked and enter a time interval in minutes. Click OK.

Prompt For Password
Click on Tools, then Accounts. Click on the Mail tab. Select the mail account, and then select Properties. Click on the Server tab. Make sure that the password is filled in and that Remember Password is checked. Click OK, then Close.

Mail Left On Server
If you are leaving messages on the server: Click on Tools, then Accounts. Select the mail account, and then select Properties. Click on the Advanced tab. Under the Delivery section, make sure that "Leave a copy of message on server" is not checked. Click OK, then Close.

To leave a copy of the message on the server: (not recommended) Click on Tools, then Accounts. Select the mail account, and then select Properties. Click on the Advanced tab. Under Delivery, check off "Leave a copy of message on server" is checked. We highly recommend that you also select "Remove from server after [blank] days" is also checked to avoid possible excessive disk usage charges and setting a reasonable number of days (5-15 should be sufficient). Click OK, then Close.

IMPORTANT! If you elect to leave mail on the server, we highly recommend that you periodically check your e-mail box using the CalWeb web mail interface to delete messages that are no longer needed, otherwise excessive disk usage charges will occur. (Note: Be sure to hit the Empty Trash button before logging out of the web mail interface to remove the deleted messages from the Trash folder.)

Hang Up After Downloading
Click on Tools and select Options. Click on the General tab. Make sure that "Hang up after sending and receiving" is not checked. Click OK.

Large Message
IncrediMail does not support the skipping the downloading of large messages.

Message Splitting
Splitting a message into multiple sections is not supported in IncrediMail.

Send Messages Immediately
Messages are sent out immediately by IncrediMail.

Folders List
By default, the mail folders list is always displayed in IncrediMail.

Message Preview
Click on View and select Preview Pane to turn on and off the preview pane in IncrediMail.

Outside Access to CalWeb's Mail Server
If you are connecting from outside of CalWeb's network in order to access your e-mail, it is recommended that you use your provider's outgoing mail server. Alternatively, to use CalWeb's outgoing mail server, click on Tools and select Accounts. Click on the Servers tab. Under the section marked Outgoing Mail Server, check off My server requires authentication, then click on the Settings button. Dot off "Log On Using", then enter your CalWeb login name as your user name (no @calweb.com) and your CalWeb password. Make sure that "Remember Password" is checked and that "Log on using Secure Password Authentication" is not checked. Click OK, then OK, then Close.

Message Headers

Occasionally, it may be necessary for you to send us the complete message headers. These headers contain the complete path that the message took through the Internet rather than just the From, To, Subject, and Date that you see as part of the message. To send us the complete message headers:

From the message preview screen: Right click with the right mouse button on the message line, then select Properties. Click on the Details tab. Right-click with the right mouse button in the "Internet headers for this message" box, then select Select All. Right click on the highlighted text, then select Copy. This will copy the text to the Windows clipboard. Click OK to exit out of the Message properties box. Now forward the original message (Click on Message and select Forward), then click with the left mouse button at the top of the message body. Then, right-click with the right mouse button and select Paste to paste in the message headers.

Other Links

For further information, please see the following:

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Note: Links to external web sites are provided for informational purposes only, and are neither endorsed nor supported by CalWeb Internet Services.