Calling Support Phone 916.641.9320
1.800.509.9322
Fax 916.925.9049
Email - support@calweb.com
Our Technical Support staff can be reached by telephone at (916)641-9320 and by email at support@calweb.com. When calling our support staff, be sure to have the following information ready:
- Your username
- What the problem is and any error messages you have seen
- What operating system you are using (Win95/98, Windows 2000, Macintosh, etc.)
With that information ready when you call, our staff can diagnose the cause and offer a solution more efficiently. Also, before calling or emailing our support staff, please read the Frequently Asked Questions to see if your question is answered there.
Unsupported Software
The internet is growing all the time and new software is being developed constantly. Our support staff is unable to learn every program available; otherwise they would spend all of their time training and none of it answering phones. They are able to help with getting connected to the internet, email setup, and various other things, but there are also programs they are not able to help with, including (but not limited to) IRC programs, HTML editors, and Internet Phone. Please refer to the program's help files and the manufacturer's technical support in these instances.